Rick Arpino visited the Ruposhi Indian Bar & Restaurant on Saturday with his partner and four children, and has posted scathing reviews on Facebook and TripAdvisor since.
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A father-of-four has hit out at a restaurant he visited on Christmas Day after his children were served chicken and chips as opposed to a traditional turkey meal.
Rick Arpino visited the Ruposhi Indian Bar & Restaurant on Saturday with his partner and four children, and has posted scathing reviews on Facebook and TripAdvisor since.
He said that traditional Christmas dinners had been ordered for the children prior to their visit, only for them to be served with chicken, chips and half a fried tomato.
Arpino hit out on social media after his experience, saying "'What an absolute farce of a restaurant - Christmas Dinner ruined for our children on the whim of this establishment".
However, social media users were quick to respond, with some claiming that Rick was in the wrong for expecting a Christmas meal in an Indian restaurant.
He wrote online "My partner and our four children visited today for a Christmas meal and were thoroughly disappointed with what occurred.
'I confirmed the booking over the phone - two Indian dinners for the adults and trad Christmas for the children".
"I then visited pre-visit (only) for the manager to inform myself that they had decided not to serve turkey but chicken instead because of a lack of bookings.
'Fair enough not a huge change and the kids probably wouldn't notice anyways".
He continued: "Wow! Yes I knew the meat had changed but to not bother informing myself that they had decided not to serve up the Xmas trimmings at all and had swapped them for chips and half a fried tomato - seriously!
"Why advertise a choice of menus and then change it to please themselves.
"[It is] obviously a cost issue but to attempt to charge £30 for a plate of chicken and chips is a joke!
"We were not the only ones either to suffer this either as the same happened on the later sitting."
He concluded: "Stay away because they don't care about you".
Social media users have hit back at Rick's complaints, with one saying "I think Christmas dinner was ruined the second you decided to go for an Indian for a Christmas dinner!"
Another said: "Ruposhi is a fabulous Indian restaurant serving wonderful Indian food, we love it there.
'However, it would probably be low down on my list of places to host a 'traditional' British Christmas lunch. Maybe try another establishment rather than giving it a bad review?"
Shah Munim, the restaurant's manager, has revealed that he has written to TripAdvisor to complain about the review.
Shah has been running the restaurant for 11 years and explained that he has been struggling to bring customers back to the establishment following lockdown measures.
He stated: "We want to please our customers. We gave them options. And they chose chicken and chips.
"I fully agree with them, they're not happy. I did my best" MEN reports the restaurant owner said in response to the negative review.
"But unfortunately after leaving they wrote on Facebook and Tripadvisor. I don't know why they're doing that," he added.