Gemma Murray from Merseyside claims she has been “palmed off” after she failed to receive her National Lottery winnings.
Murray said she used the app to play the lottery for herself and her mum and struck lucky in October last year when she won £30.
However, the mum-of-one says she is yet to receive her cash prize.
Gemma Murray claims she has not been paid her winning from last October
Andrew Milligan
"Every month when we get paid, me and my mum put the lottery on for the month,” she told the Liverpool Echo.
“She won three numbers - £30 - so I withdrew it from the account and we were told we'd get it by November 2, but we still haven't had it.
"I've spoken to the lottery and they said the bank could trace it.
“But the bank can't find any trace through any of my statements and National Lottery keep fobbing me off.
“They told me last Friday it must be there but the bank has no evidence of it."
According to the National Lottery, the money has been successfully transferred to her account.
The company dealing with the debit card transactions has also confirmed this.
However, to trace the payment her bank would need to contact them in writing.
The mum says it's not about the money now but the principle
Dominic Lipinski
But her bank has said this is something they can’t do.
Murray said she has been constantly calling but is getting “palmed off”, adding that now it is about the principle rather than the cash.
"It's been an absolute nightmare, we've been back and forth and I'm constantly calling them and they are palming me off.
“I must've called 100 times and I'm at the point now where it's not even the money, it's the principle.”
