Easyjet staff refused to help blind Briton buy flight tickets

The couple missed the previous flight due to traffic.

Two-hours of congestion on the motorway prevented the Conways, who are from Merseyside, from boarding the booked flight.

Conway claimed staff told him to book online but were unable to provide assistance.

He explained how he wanted to book available seats on a later Easyjet flight but staff at the check-in desk "told us they couldn't help us".

Conway added: "When we asked them how would we [book online], there was absolutely no answer to that question.

"It was basically you need to sort that out yourself and come back to us."

He told the BBC: “They didn't offer to help us, they could see we were struggling but to be honest I didn't really expect that they could.”

The budget airline said it was “sorry to hear” the couple were not given the service expected.

The couple eventually flew out to Belfast but Conway still feels he was not provided with the assistance he needed.

An Easyjet spokeswoman said: "We are very sorry to hear that Mr and Mrs Conway felt they did not receive the level of service they expected when they booked an Easyjet flight at the airport after they missed their flight with another carrier."

A statement from Liverpool John Lennon Airport added: "The handling agent Swissport, who represent Easyjet at the airport, and ABM, who provide the passenger assistance service, are both looking into this.

"We'll be working with both to ensure situations like this don't occur again, so that assistance is available to help make a flight booking on site, for people who are unable to make a booking themselves due to their disability."

Conway went on to warn the “total reliance” on online bookings was excluding people.