Major agreement reached with BT and rival brands to protect millions of users during UK landline switch-off
![a vulnerable older customer looks sad on the phone with an inset image of BT's digital voice handsets](https://www.gbnews.com/media-library/a-vulnerable-older-customer-looks-sad-on-the-phone-with-an-inset-image-of-bt-s-digital-voice-handsets.png?id=51704644&width=1200&height=800&quality=90&coordinates=42%2C0%2C208%2C0)
Openreach and CityFibre, the UK's biggest broadband suppliers, have announced a new agreement to ensure that vulnerable people are protected in the transition from analogue landlines to broadband-powered phone lines
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