Greggs have been forced to clarify its pricing system after one customer claimed their food cost more in Wales if you’re English.
The visitor posted the review on TripAdvisor with the username Shena P after her visit to a Greggs in Bangor, north Wales.
Shena, who posted a two out of five-star review, claimed she and her husband were told to pay a 20p surcharge to sit in and eat their sausage roll, vanilla slice and tea.
The post said: "My partner and I ordered a sausage roll, vanilla slice and tea to eat/drink inside. However, to our surprise, the young man who served told us there would be a 20p charge to sit inside.
Shena ordered a sausage roll, vanilla slice and tea at a Greggs in Bangor
WikiCommons
Greggs say they are legally obliged to charge VAT if customers eat in
WikiCommons
"We have visited many Greggs shops in England and Scotland but never been charged to sit down. Is this something that is only done in north Wales - if so why?
“We noticed that all other customers that sat down around us were Welsh speaking and none were charged 20p to sit down. I have sent a private message to Greggs regarding this matter and would like an explanation."
But Greggs have since responded, believing the mix-up was due to a VAT charge for those wanting to eat on their premises.
A spokesman said: "We're legally obliged to include VAT for all for food eaten within our seating area.
"However, this isn't a one-off charge. This is per item, not per visit."
