Troubleshooting

Private or incognito mode

Private or incognito mode is a great way to see whether an issue you are experiencing is caused by your normal browsing environment or your settings.

Start by opening a new browser in private or incognito mode to check whether any saved cookies or data that might be interfering with browser settings that may be causing the issue. If the problem goes away in private or incognito mode then there is an issue with your current settings.

To activate private or incognito mode, follow the below instructions:

Firefox or Safari

Open a new window in private or incognito mode by pressing Ctrl + Shift + P (Windows) or Command + Shift + N (Mac).

Google Chrome or Microsoft Edge:

Start by opening a new window in private or incognito mode by pressing Ctrl + Shift + N (Windows) or Command + Shift + N (Mac). Alternatively, open your browser menu by going to the three dots in the top right corner of your browser and select ‘New Incognito Window’.

If the issue goes away in private or incognito mode, then follow the Clearing cookies and browser settings instructions below. If the issue persists, go to Browser-specific privacy settings.

Clearing Cookies and browser settings

Google Chrome

Clear cookies:

Close all open browser windows, then relaunch Google Chrome. Ensure you don’t have gbnews.com saved as your homepage or have a tab set to auto open, this will affect Chrome’s ability to properly clear cookies.

Then while in Chrome, locate the three-dot menu in the top right corner of your browser. Select ‘Delete browsing data’ from the dropdown menu. As a minimum, ‘Cookies and other site data’, and ‘Cached images and files’ should be selected. Clear data, then close the settings tab and reload the website.

For more help visit Google Chrome’s Troubleshooting page here.

Safari

Check browser settings:

Open Safari and select ‘Safari’ in the top-left corner, then select ‘Preferences’. Go to the Privacy tab. Confirm Cookies are allowed and not blocked.

Clear cookies:

Open Safari. Select ‘Safari’ in the top left-hand corner, then select ‘Preferences’. Go to the ‘Privacy’ tab. Select ‘Manage website data’. Select ‘Remove now’ on the pop-up message. Close Preferences and reload the website.

For more help visit Apple’s Safari solutions page here.

Mozilla Firefox

Clear cache and cookies:

Go to the menu, select ‘History’, and choose ‘Clear recent history,’ then select ‘Cookies’ and ‘Cache’ and click ‘Clear Now’.

Update Firefox:

Make sure you have the latest version installed from the official website, as an outdated version may contain bugs.

For more help visit Mozilla Firefox’s Troubleshooting page here.

Microsoft Edge

Clear browsing data:

Remove temporary files, cached images, and files to fix display and performance issues. Go to ‘Settings and more’, ‘History’ then ‘Delete browsing data’.

For more help visit the Microsoft Edge support page here.

Android app

Ensure you have downloaded the latest version of the GB News app by going to the Google Play Store and checking for any available updates.

You can also delete and reinstall the app by pressing on the app icon until a small menu bar appears. Tap ‘Uninstall’. Then, go into the Google Play Store, search GB News and tap ‘Install’ to redownload the app.

Apple app

Make sure you have downloaded the latest version of the GB News app by going to the App Store and checking for pending updates. If you are using an Apple TV, search for ‘Settings’ and then click through to ‘App Settings.’

You can also delete and reinstall the app by pressing on the app icon until a small menu appears. Tap ‘Remove app’. Then, go into the App Store, search GB News and tap ‘Get’ to redownload the app.

Issues with ad blockers or pop-up blockers

These can block essential parts of the website, including login forms or media players. If you're using an ad blocker, try temporarily disabling it for the GB News site.

Google Chrome:

Disable Ad Blocker or Extensions by clicking the three-dot menu in the top right corner of the browser. Click ‘Extensions’ and then disable any ad blockers. Refresh your page.

Allow pop-ups for GB News by going to ‘Settings’, ‘Privacy and Security’, ‘Site Settings’, and then ‘Pop-ups and redirects’. Then change www.gbnews.com to ‘Allowed’.

Safari (for Mac or iOS)

Allow Pop-Ups by going to ‘Safari’, ‘Settings’, ‘Websites’, and then ‘Pop-up Windows’. Set GB News to ‘Allow’.

Mozilla Firefox:

Disable Ad Blockers by going to ‘Menu’, ‘Add-ons and themes’ and then ‘Extensions’. Disable any ad-blocking tools. Refresh your page.

Allow pop-ups by going to ‘Settings’, ‘Privacy & Security’, and then ‘Permissions’. Uncheck ‘Block pop-up windows’ or add an exception for www.gbnews.com.

Microsoft Edge

Allow pop ups by going to ‘Settings’, ‘Cookies and site permissions’, and then ‘Pop-ups and redirects’. Allow pop-ups for www.gbnews.com.

VPNs or privacy extensions

VPNs and certain privacy tools may interfere with security checks. Try disabling them if you're having trouble viewing or interacting with the site.

Google Chrome

To Disable VPN or Privacy Extensions go to ‘Extensions’. Turn off any VPN or privacy focused tools. Then restart your browser.

Mozilla Firefox:

To disable privacy extensions, click ‘Menu’ and then ‘Extensions.’ You will see a list of installed extensions, including any privacy-focused extensions like ad blockers, tracker blockers or VPN extensions. To disable an extension, toggle the switch next to it. The switch will turn grey when disabled. To disable the extension completely, click the three-dot menu next to the extension and select ‘Remove’.

Safari (for Mac or iOS)

Disable Extensions by going to ‘Safari’, ‘Settings’, and then ‘Extensions’. Turn off ad blockers or privacy tools.

Microsoft Edge

Disable Extensions by clicking on the three-dot menu, then ‘Extensions’. Disable ad blockers or VPN tools before refreshing your page.

Browser-specific privacy settings 

Some browsers enable strict privacy or tracking protections by default. Here’s how to check:

Safari (for Mac or iOS)

Go to ‘Settings’, ‘Safari’, ‘Privacy & Security’, and then disable ‘Prevent Cross-Site Tracking’.

Mozilla Firefox

Navigate to ‘Settings’, ‘Privacy & Security’, and then set ‘Enhanced Tracking Protection’ to Standard.

Microsoft Edge

Go to ‘Settings’, ‘Privacy’, ‘Search and Services’, and then set ‘Tracking prevention’ to Balanced.

After making these changes, refresh the page or restart your browser. If issues persist, try using a different website browser like Google Chrome.

Still need help? Check out our compatible devices page.