NatWest issues an alert to customers who need to access their account via the app this weekend

NatWest logo outside bank branch

NatWest customers won't be able to use the mobile banking app in the early hours of Sunday morning

Jessica Sheldon

By Jessica Sheldon

Published: 26/10/2023

- 16:41

Updated: 26/10/2023

- 16:52

NatWest customers will not be able to use the bank's mobile banking service for a period of time this weekend

NatWest has issued an alert to mobile banking customers ahead of the weekend.

Via a notice posted on the app, the bank is informing account holders about a planned upgrade taking place this Sunday.

Customers won’t be able to use their NatWest mobile banking app while the upgrade takes place.

It means those who want to check their account or make bank transfers via the mobile app would need to do this outside of this time frame or use online banking.

NatWest message about mobile banking app upgrade

NatWest issued the alert to customers via the mobile banking app


The work will take place in the early hours of Sunday, between 1am BST and 5am GMT, which is when many customers are likely to be asleep.

The NatWest message read: “On Sunday 19th October between 01:00 BST to 05:00 AM GMT, we’ll be upgrading this app.

“During this time, you will not be able to use mobile banking.

“Sorry for any inconvenience and thank you for your patience.”

Do you have a money story you'd like to share or a financial question you'd like the experts to answer? Get in touch by emailing

More than one million NatWest customers are currently benefitting from the bank's Digital Regular Saver.

It pays an interest rate of 6.17 per cent AER/six per cent gross pa (variable) on balances up to £5,000.

The account is exclusive to current account customers, who must be UK residents and aged 16 and over.

The interest rate applied on balances of more than £5,000 is 1.75 per cent/1.74 per cent AER/gross.

Savers can deposit between £1 and £150 per month, and there is also fee-free easy access to the savings.

NatWest logo outside bank branch

NatWest has issued an alert to customers who use mobile banking as an app upgrade will take place this weekend


The regular savings account is in the top five of best regular savings accounts according to top interest rates, said.

At the top of the best savings accounts list at the moment is Nationwide, which is offering an account paying eight per cent AER/gross pa.

Nationwide’s current account customers – meaning people who have a FlexPlus, FlexDirect, FlexAccount, FlexStudent, FlexGraduate, FlexBasic or FlexOne account - can open this regular savings account.

Savers can put up to £200 per calendar month into this account.

You may like