British Airways flight attendant costs airline £50,000 after making mistake on first day: 'She had a shocker'

British Airways

British Airways

PA
Jack Walters

By Jack Walters


Published: 14/06/2023

- 10:29

A rookie stewardess delayed passengers by five hours on her debut flight

A British Airways flight attendant has cost the UK’s second-largest airline £50,000 after making an error on her first day.

The blunder also ensured passengers were delayed by five hours.


The incident took place as a flight was set to take-off from London's Heathrow Airport with passengers bound for Austin in Texas on Sunday afternoon.

The emergency door was activated just moments before the Airbus A350 was scheduled to jet off to the Lone Star State.

British Airways plane taking off from Heathrow Airport

British Airways plane taking off from Heathrow Airport

PA

A BA source told The Sun: “The stewardess has had a shocker.

“The most basic training teaches new recruits how not to blow a side.

“It is a worry who is joining the airline.

“The cost of the bungle, including the delays, is around £50,000.”

A British Airways plane takes off from Heathrow Airport

A British Airways plane takes off from Heathrow Airport

PA

The hefty costs will cover a replacement emergency slide, missing an allotted take-off slot and using a replacement film.

Firefighters and police officers headed straight to Terminal Five to surround Flight BA191.

British Airways also told The Sun: "The aircraft returned to stand and customers disembarked normally.

“We arranged a replacement aircraft for them to continue their journey the same day and have apologised for the inconvenience caused."

Tail end of an easyJet flight

Easyjet “apologise[d] to customers for the inconvenience caused” on Monday when more than 15,000 passengers faced flight cancellations at Gatwick Airport due to severe weather

PA

However, British Airways has not been the only airline forced to apologise for disruption for holidaymakers.

Easyjet “apologise[d] to customers for the inconvenience caused” on Monday when more than 15,000 passengers faced flight cancellations at Gatwick Airport due to severe weather.

A total of 55 flights were grounded on Monday following thunderstorm activity.

A spokesperson from EasyJet said: “We are doing all possible to minimise the impact on our customers, providing those on cancelled flights with options to rebook or receive a refund as well as hotel accommodation and meals where required.”

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