A furious customer has vowed to keep a tank outside Wickes “for as long as it takes” after accusing the store of “botching” a £25,000 kitchen job.
Paul Gibbons from the Hampshire village of Kingsclere paid the hefty sum for his home to be fitted out with a new kitchen in February.
He says the job has been completed to a poor standard, and blasted Wickes’s apparent lack of communication on the matter.
Speaking on GB News, Gibbons demanded his money back.
Paul Gibbons is outraged at Wickes
GB NEWS
He told Richard Tice that Wickes have done little to remedy the situation.
“They have not been in touch since Wednesday, that has not happened”, he said.
“They say they’re going to do something and send someone round, they haven’t.
“They’ve been doing this since June.”
The tank has been in situ for three days, and Gibbons warned it could remain for much longer.
“It’s been here since six o’clock on Wednesday morning, and it will stay for as long as it takes”, he said.
Paul Gibbons joined Richard Tice on GB News
GB NEWS
He added: “All I’m looking for is for them to do what they should have done.
“What they should have done is put a kitchen in that fitted, and is safe. It is now falling apart and it is not safe.
“I want compensation for the money I have lost and that’s all I have been looking for.
“They won’t even discuss that.”
A banner is emblazoned across the tank which issues a warning to Wickes customers.
It states: “Warning, incompetent, complacent kitchen equipment supplier.”
Gibbons took out a loan to get the work done so he could rent it out but is now at risk of losing his house as a result of him being unable to pay back the loan.
A Wickes spokesperson said: "We are aware of the situation at the Basingstoke store and would like to apologise for any inconvenience that has been caused to shoppers visiting the store.
"Our Customer Relations team is in contact with the customer to discuss their installation and we are also arranging a full and independent inspection to be completed by The Furniture & Home Improvement Ombudsman to help us understand what is required to resolve the issues associated with the installation."