NatWest enables new online payment initiative to ‘save hassle’ at checkouts

NatWest logo

NatWest has joined the Click to Pay initiative for customers with a Mastercard debit card

Jessica Sheldon

By Jessica Sheldon

Published: 12/10/2023

- 17:00

NatWest said there is no sign-up required for this service

NatWest has signed up to an initiative which could save “hassle” for customers at online checkouts.

The NatWest Banking Group has enabled Click to Pay for their customers with a Mastercard debit card.

People with a NatWest, Royal Bank of Scotland and Ulster Bank Mastercard have been registered for the service.

Click to Pay is a digital wallet that allows users to create a single, secure profile, where they can store several payment cards.

NatWest logo

NatWest is working with Mastercard to automatically register its customers


The bank said customers won’t need to enter their payment card details and will be protected by several layers of security.

NatWest is working with Mastercard to automatically register its customers.

Those with a NatWest credit card will see Click to Pay enabled within the next few months.

Customers will need to log into their NatWest banking app and click on a button before they can use the service for the first time.

NatWest said they will subsequently be able to use the service at participating retailers.

When making a purchase using Click to Pay, customers can enter their email address at the checkout and select the “pay by card” option. Their Click to Pay profile should then be automatically detected, bringing up their cards.

Some retailers will display a Click to Pay button and shoppers could simply click this and enter their email address.

NatWest said complicated checkout processes are a common gripe for online shoppers, leading some people opt to abandon their purchase altogether.

They also said they are working with Mastercard to use AI technology to stop scams before money leaves the victim’s account.

Salim Secretary, head of payment schemes, partnerships and commercial at NatWest, said: “Keeping our customers safe when shopping online is paramount.

“Click to Pay combines advanced security with speed and convenience.

“With this in mind, we’ve made it as easy as possible for customers to start using Click to Pay – there is no sign-up required and the service can be used on any site with the Click to Pay logo.”

Kelly Devine, president, UK and Ireland at Mastercard, said: “Most people still use guest checkouts when they shop online, so Click to Pay saves hassle and the need to remember lots of different passwords.

“Around one in three consumer debit cards in the UK are now issued on Mastercard’s network, and we’re working with our partners, like NatWest, to make sure their customers have access to the very best payments innovation and technology.”

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