Ryanair has been blasted on social media after charging two pensioners £110 to print off their boarding passes.
Ruth Jaffe, 79, and Peter Jaffe, 80, mistakenly downloaded the return boarding card ahead of their journey from Stansted Airport to French hotspot Bergerac last week.
The elderly couple checked in and paid an extra fee to sit beside one another.
The pair’s daughter revealed the Jaffes needed to sit next to each other to accommodate for her father’s disability.
Passengers waiting in a departure lounge at London Stansted Airport, in Essex
PA
However, rather than resolving the “honest mistake”, the budget airline whacked on an additional £110 charge.
The decision added even more stress to their trip and led to Ryanair receiving a critical post on social media.
Operating under the username @old_school_alps, the daughter wrote on Twitter: “Hey Ryanair, my parents who are in their 70s and 80s, had accidentally downloaded the return flight boarding card instead of the outgoing ones and you charged them £110 to print them out at the airport.
“£110 for two pieces of paper which took one minute. Shame on you.”
The scene at the Ryanair check-in desks (taken at 14:36 hrs) at London Stansted Airport, Essex
PA
Other holidaymakers joined the Ryanair pile on by highlighting their own experiences with the budget airline.
One said: “We had a similar issue and they charged us £60 to get back home … never again.”
Another added: “The cheapest airline will eventually cost you the most.”
A third wrote: “They don’t care. If you can afford it, book another airline if not welcome to the low cost game.”
Passengers queuing to board Ryanair planes at Stansted Airport, Essex
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Another user responded: “No one else flies to them. Local airport and the only other one went bust.”
Ryanair’s website claimed re-issuing a boarding card costs just £20.
However, it also stated a charge of £55 is dished out for airport check-in fees.
The budget airline’s terms and conditions stressed travellers must check in up to two hours before the scheduled departure time.
General view of Stansted Airport in Essex.
PA
Holidaymakers should also either print or download their boarding passes through the Ryanair app.
The woman revealed her parents “checked in but had downloaded the return pass by mistake”.
The budget airline later responded to the post and asked for the woman to contact them.
A Ryanair spokesperson told MailOnline: “As per Ryanair’s T&C’s, which these passengers agreed to at the time of booking, these passengers failed to check-in online for their outbound flight from Stansted Airport (August 11) despite being advised to do so via email the day before travel (August 10) and therefore were correctly charged the airport check-in fee of £55 per passenger."