A widowed mother was left devastated after being stuck in a "broom cupboard" sized room on her Jet2 holiday.
Alison Owen, 57, had booked an annual trip abroad with her two sons on May 29, but was left horrified after arriving to her three-star hotel and discovering her room was "wrapped around the lift shaft".
Ms Owen claimed she was "stood at the foot of the bed" as soon as she opened the door of her room, and instantly felt "claustrophobia".
The 57-year-old said the bathroom in the twin room where her sons were staying was the same size as the accommodation she had received.
A Welsh widowed mother was left devastated after being stuck in a 'broom cupboard' sized room on her Jet2 holiday
| PAThe Jet2 customer, who forked out £1,959 for the trip, claimed her room was so small that she could stand in the centre and touch either side of the walls.
She also noted the room's size made it "impossible" to unpack her luggage.
Ms Owens proceeded to make her way to the hotel lobby to complain about the size of room, and asked hotel staff to put her up in a different one.
The mother-of-two claims she was "left in tears" when staff informed her that there was nothing they could do to assist her unless she paid a €150 (£130) room-switch fee.
The mother-of-two claims she was 'left in tears' when staff informed her that there was nothing they could do unless she paid up (file photo)
| PAHer two sons, aged 21 and 23, pooled their funds together to pay the charge to let their mother to be given a different room.
The 57-year-old said: "Two days in, my son confessed and said he used some of his savings to pay for the upgrade, which is the last thing I wanted them to do.
"It upset me so much that it upset them.
"Jet2 said they couldn't do anything, the manager said they couldn't do anything, the rep said they couldn't do anything."
HOLIDAY DISASTERS - READ MORE:
Ms Owens claimed she was left feeling as if she was a "second-class citizen" for being a single widow.
She said: "There's a lot of single travellers out there and there's probably a lot of people my age in the same circumstances who want to get out.
"But to be put in a room, it's just not funny. It was fit for a five-year-old, not a grown adult.
"We did try and make the most of it after I'd moved rooms. I'm a widow, so it's nice that my boys want to come away with me."
Ms Owens said she felt disappointed that the travel firm did not have higher standards
|GETTY
The holidaymaker said although she believed it was a "cheap" holiday at £690 per person, she felt disappointed that the travel company did not have higher standards.
She said: "I expected it was going to be no-frills, but what I didn't expect was to be stood at the foot of the bed as soon as I got through the door - I don't think anybody if they paid over £500 would expect that."
A spokesman for Jet2 said: "As an award-winning holiday company, we always want our customers to have the very best experience when travelling with us, so it is disappointing to hear Ms Owen was dissatisfied with her holiday.
"We can confirm that our in-resort team and the hotelier did all they could to address the issues raised while Ms Owen was on holiday.
"As we have now received correspondence from Ms Owen since returning from holiday, we are investigating her complaint fully and will respond to the customer directly once this has come to a conclusion."