Gaynor Lord’s friend claims she missed a call from the missing mum-of-three just minutes after she was last seen on CCTV.
She then walked along London Street, Queen Street and towards the cathedral.
Gaynor Lord's friend claim they missed call from missing mum just an hour after last CCTV sighting
Norfolk Constabulary/PA
Footage showed Lord on St George’s Street at 3.49pm near the Playhouse in Norwich and finally up St Augustines Street at 4.01pm.
Julie Butcher, who knows Lord through tennis told Sky News she received two calls from the missing mum on the day she went missing.
The first call was timed around 2.37pm, just before Lord was seen leaving work early.
“I answered the call and said 'who is it?' and she said 'it's Gaynor',” Butcher said of the first call.
“Then my phone rang and it was one of my clients, so I said to Gaynor can I call you back and she said 'yes'.
“I rang her back and then she didn't answer, so I called her again and left a message, and then I messaged her on WhatsApp.”
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Gaynor Lord was last seen on CCTV just after 4pm
Norfolk Constabulary
Lord reportedly called Butcher again at around 4.15pm just after she was last seen on CCTV.
Butcher described the second call as a “pocket call”.
She added: “It sounded like she was walking along.”
Issuing a statement today, Chief Superintendent Dave Buckley of Norfolk Police said officers had “some indications” of why missing Gaynor Lord left the department store where she worked early.
Gaynor Lord search: diver searches in the river
Norfolk Constabulary
“We’ve got some indications as to why she behaved the way in which she did but what we’re doing is we’re just working backwards now to actually truly understand what may have taken place,” he said.
“We’re just cautious of everything we know at the moment because clearly we’ve ended up in the situation we have which is not usual.
“I don’t think any of the conversations we’ve had are completely informing us as to why her state of mind ended up being what it was.”