A groom was left devastated after EasyJet refused to postpone flights for his stag do that he was forced to cancel after his daughter was diagnosed with a brain tumour.
JB, from Wiltshire said what was supposed to be "happiest period of our lives" quickly turned into a "nightmare."
His two-year-old daughter was diagnosed with an aggressive grade 4 brain tumour, meaning she had to undergo life saving surgeries.
While other companies who had involvement in the wedding offered full refunds, the airline refused the best man's request for a credit note so they could postpone.
JB claimed his best man was offered a 'compassionate resolution", the offer of a voucher for the groom's fare only and a refund of the tax element of the others.
According to JB, the airline had argued that the others could still travel to the stag do.
He said the airline's response had caused "significant additional stress", saying he felt responsible for those going on the stag being "hundreds of pounds" out of pocket.
JB said: "EasyJet currently promotes its partnership with Unicef, supporting initiatives to improve children’s health.
"It makes the lack of compassion shown in our situation feel even more difficult to understand."
EasyJet subsequently confirmed it was issuing a refund
|GETTY
The airline's official website confirms they are "unable" to offer a refund if flyers would like to cancel bookings after 24 hours, however people can still make changes to the flight or name.
Flight vouchers are also available for anyone who needs to cancel due to bereavement.
When contacted about JB's case, the airline said it would "always act with discretion".
A spokesman told The Guardian: "Given these exceptional circumstances, our customer support team has been in contact to issue all passengers on the booking a full refund."
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EasyJet clarified that passengers seeking compensation for a delayed flight may have to wait up to 28 days
| GETTYIt is up to airlines and passengers to agree compensation amounts when the latter volunteer not to travel on a booked flight.
Under UK261 rules, passengers denied boarding for a medium-haul flights are entitled to £175 or £350 compensation, depending on the length of the flight.
EasyJet recently clarified that passengers seeking compensation for a delayed flight may have to wait up to 28 days to hear back from the airline.
A spokesman from the website said customers could be entitled to compensation if their flight is delayed or cancelled.
In the event of delays, the length of the delay could impact the amount that passengers are owed.