A British mother says she has been left "traumatised" after easyJet "stranded" her in Cyprus for four days.
Jodie Weston claims she was "in tears" in the airport and was left out of pocket after easyJet cancelled her flight back to the UK two hours before it was due to take off.
Ms Weston had been in Kyrenia, Cyprus, to perform as a DJ at a music festival, the organisers of which booked her tickets for travel.
However, when the Londoner arrived at Larnaca Airport to fly home on July 6, she was told that her flight had been cancelled.
EasyJet cancelled Jodie Weston's flight back to the UK two hours before it was due to take off
| GETTYThe 31-year-old said: "They told us to go to the gate and they said the flight has been cancelled and they have no other information but said 'don't worry, we're going to sort out a hotel, it's easyJet's responsibility to deal with this'.
"They said easyJet might send a flight just for us in these circumstances. They made it sound like we were really going to be looked after.
"They escorted us out of the airport where you drop off your baggage and we said: 'What now?'... They said: 'Actually, we can't help you, you'll have to go on the app'."
Ms Weston eventually found out from fellow passengers that they were being booked on the next flight home - which was not for another four days.
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Jodie Weston had been in Kyrenia where she had been hired to perform as a DJ
|WIKIMEDIA COMMONS
Like the 31-year-old, another Briton was left stranded in Larnaca Airport last month with her two young children after their Tui flight home was cancelled following severe delays.
But mother-of-one Ms Weston said the airline did not help the stranded passengers find accommodation, nor did they offer passengers compensation or food vouchers.
She also said problems arose because although she was the named passenger on the ticket, easyJet would not talk to her as she had not booked the trip.
Instead, Ms Weston claims she had to spend £180 on a hotel room and pay £270 for a Wizz Air flight which left the following day - and accused easyJet of "hiding behind robots on an app".
She said her two-year-old and work meant she was unable to stay in Cyprus for four extra days.
She also claimed she was "crying at one point", however "no one in the airport really cared".
Vowing to never fly with the airline again, Ms Weston said she was left "traumatised" by her experience.
Calling the ordeal "horrible", she added: "If my phone was broken or if I had nothing in my bank account what would I do?
"I just couldn't believe it. It's the fact they didn't give a s**t, they just left us there."
Ms Weston used a third-party passenger support service in order to file a request for compensation and a refund on her hotel and new flight expenses, however, she received an email saying it had been rejected by easyJet.
The airline now says it will process the refund, with a spokesman confirming: "Ms Weston's flight was unable to operate due to earlier delays caused by Air Traffic Control restrictions, which led to the crew reaching their maximum safety regulated operating hours.
"The safety and wellbeing of our customers and crew is our highest priority and while this was outside of our control, we are sorry for the inconvenience caused and did all we could to minimise the impact of our customers.
"We provided options to rebook or receive a refund and refunded ms Weston as requested for her booking.
"As there was unfortunately limited hotel availability in the area, we advised customers who booked their own that they would be reimbursed."