An easyJet flight was forced to return to Liverpool after passengers were refused exit due to high winds.
The plane touched down on the Isle of Man as planned on Sunday evening.
But those onboard were left stuck in their seats for over an hour, with one person having a panic attack, before easyJet crew announced it was too windy to use the steps to get off, the BBC reports.
The weather conditions meant the flight was forced to travel back to John Lennon Airport.
Passenger Giselle Dee was onboard the plane with her husband, Charlie, and son, Hendrix, following a family holiday to Tenerife.
She said the ordeal had left some people on the plane "very upset" and had taken "the shine off having a really good holiday".
The easyJet customer told the BBC: "We were told on the flight that we would have help when we got off the plane [in Liverpool] and somebody would be there to talk to us, but nobody was there.
"We basically just had to sort it all out ourselves.
Easyjet said it offered customers a chance for a refund or hotel accommodation after the flight was sent back to Liverpool
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"We spent over a grand just to get back to the Isle of Man."
Isle of Man Airport confirmed "strong and gusting winds" meant steps from the aircraft "could not be safely deployed".
A spokesman said: "The variable wind conditions meant that flights were affected differently.
“As a result, some services were cancelled or diverted, and in one case an aircraft landed safely but passengers were unable to disembark and the aircraft subsequently returned to its departure airport.
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Isle of Man Airport confirmed 'strong winds' meant the steps to disembark the aircraft 'could not be safely deployed'
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The airport continues to work closely with its service partners and operators to minimise disruption and ensure the highest standards of safety during adverse weather conditions.”
Easyjet has apologised to customers for any "inconvenience caused" and said it gave customers the option of hotel accommodation and to receive a refund.
A spokesman for the airline said: "Due to strong winds on the Isle of Man yesterday evening resulting in ground handling services being suspended, customers on flight EZY517 from Liverpool were unable to disembark and as the weather was not expected to improve, the flight returned to Liverpool and was cancelled.
“The safety and wellbeing of our customers and crew is easyJet’s highest priority and we did all possible to minimise the impact of the weather for our customers, providing the option to rebook or receive a refund, as well as hotel accommodation and meals for those who required them.
“While this was outside of our control, we are very sorry customers for the inconvenience caused.”
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