A family was forced to call off their summer holiday to Amsterdam after their flight was cancelled despite having already boarded the plane.
Emma Drummond, along with her partner and 12-year-old son, were due to jet off from Edinburgh Airport to the Netherlands' capital on July 6.
However, their four-day city break was swiftly cut short when easyJet announced the flight had been cancelled 20 minutes after boarding.
"We boarded the flight, but were then told to disembark 20 minutes later, Drummond, from Musselburgh, told Edinburgh Live.
The Drummond family say they have been left disappointed after their flight was cancelled 20 minutes after boarding
PA"Now we have lost the hotel money and tickets we booked for Anne Frank’s house, which I can’t get refunded on.
"We were only going for four days, so now the whole thing has been cancelled. We couldn’t move our flight, we were only being offered a refund or vouchers."
The easyJet customer claims it would have cost her family more than £400 to book onto the next available flight, which would leave them with just one full day in Amsterdam, so they decided to cancel the whole trip.
Drummond told Edinburgh Live: "It has just cost me so much money to see my 12-year-old so disappointed."
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The family were due to travel to Amsterdam but decided to call off their holiday after their flight was cancelled
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EasyJet confirmed the flight was cancelled after Air Traffic Control restrictions brought on by weather conditions meant plane crew went over their legal hours of working.
A spokesman for the airline said: "Flight EZY3303 from Edinburgh to Amsterdam on July 6 was cancelled due to Air Traffic Control restrictions as a result of adverse weather conditions, which resulted in the crew reaching their legally regulated operating hours.
"We did all we could to minimise the impact of the weather disruption on our customers, providing options to rebook or obtain a refund, and have processed a refund for the Drummond family as requested.
"We will be reaching out to the Drummond family to offer support, including providing the documentation needed to make a claim with their insurance provider.
"The safety and wellbeing of our customers and crew is easyJet’s highest priority and while this was outside of our control, we are sorry for the inconvenience caused."
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