Disney's 100th anniversary exhibition has been slammed after families waited in the cold for hours outside the ExCel centre, before being "crammed like sardines".
The event, which has been described as a "total shambles", was said to be overcrowded as guests with prams or in wheelchairs struggled to see exhibits.
Visitors claimed there were no toilet facilities inside the venue.
Many people were also left feeling faint due to the heat and parents had no choice but to change their babies' nappies in the crowded room.
The event, which has been described as a 'total shambles', was said to be overcrowded as guests with prams or in wheelchairs struggled to see exhibits
Getty
The 20,000-square-foot Disney100: The Exhibition promised fans of "all generations with the opportunity to immerse themselves and rediscover some of their favourite Disney stories in ten magnificent and imaginatively themed galleries".
However, visitors branded exhibits "sparse and small" with several interactive displays not working.
"It was a total shambles. We waited over an hour in the cold with an impatient two-year-old, and a nine-month-old who has just recovered from a chest infection," Rebecca, a mum who paid over £70 to visit with her husband and young children said.
"The website FAQ specifically said 'there will be no queueing outside' but the line was enormous.
LATEST DEVELOPMENTS:
"And no wonder - once you're inside, all the guests are photographed in front of a green screen, with the pictures costing extra, before you queue again for an introductory film.
"We'd been waiting so long, we had to change the boys' nappies, but there were no toilets inside, so we either had to leave and queue again or change them in the packed galleries.
"It was a nightmare getting a pram round these crowded rooms and there was very little for young children to interact with; our toddler was upset all the way home."
Vikki Neighbour, who paid £93 to visit with her husband and son, queued for 80 minutes outside the venue.
Disney100: The Exhibition is set to run until 2024
Disney
She said: "I feel angry, conned and disappointed. It starts with a film in a holding room. My husband is a wheelchair user and could see nothing of the film.
"The start of the exhibition was ram-packed; you could barely see anything. I admit I shoved my way through as I wanted to see the early drawings.
"My husband saw nothing. My eldest son is autistic and was panicking as he couldn't move for the crowd.
"My husband kept having people press against his injured legs causing severe pain. People were saying they felt faint."
Disney100: The Exhibition is set to run until 2024.
