Asda shoppers warned they may have been charged twice after 'technical issue'
Published: 04/05/2023- 16:51
Asda shoppers have discovered that they have been charged again for their weekly shop they did months ago following a "technical issue".
Customers are being advised to check their account after some were charged multiple times by the supermarket.
One frustrated shopper posted on Twitter: "Asda why is money from a March transaction yet again been taken from my account?
"In this day and age every penny counts and you're robbing me and others."
Customers are being advised to check their account following the 'technical issue'
Another shopper said: "Asda has taken another extra payment from March 5! They need to get their house in order!"
While a third added: "My boyfriend has just been overcharged again for a £66 shop done and paid for on March 5 in Wakefield.
"The first extra charge came in April 5 and again today May 5 - how long will it take for money to come back and why does it keep happening."
Asda's Service Team quickly responded to tweets and confirmed that the supermarket was aware of the issue.
The supermarket confirmed that the problem stemmed from its Wakefield store and that it has issued refunds for those affected.
An Asda spokesperson said: "Due to a technical issue, some customers that shopped at our Wakefield store on March 5 were charged more than once.
"And as soon as we became aware of this issue we immediately reversed these charges.
"We apologise for any inconvenience this has caused."
The supermarket confirmed that the problem stemmed from its Wakefield store
Those affected by the issue and haven't yet received a refund should contact the supermarket's customer complaints team.
Customers can send in their complaints on email to firstname.lastname@example.org.
The team can also be contacted via the Asda customer service line on 0800 952 0101 or Tweet the Asda Services Team.