Nationwide Building Society issues alert to customers making payments from their account this weekend

Nationwide Building Society logo on mobile

Nationwide Building Society has alerted customers that they may need their card reader for payments this weekend

Jessica Sheldon

By Jessica Sheldon

Published: 20/10/2023

- 17:30

Nationwide Building Society will still be able to use their cards online and in shops, among other unaffected services

Nationwide Building Society is alerting customers to planned maintenance, which could affect how some customers make payments this weekend.

The building society will be working on their payments system this weekend, from 10pm on Saturday evening until 6am on Sunday October 22.

Nationwide said people who make payments from their accounts during this time, such as via their Internet Bank or the mobile banking app, will need to make sure they have their physical card reader to hand.

The building society said: “If you’re making a payment from your account(s) during this time, you’ll need to use a card reader (even if you’re sending money to someone you have before).”

Nationwide Building Society informs customers about planned maintenance

Nationwide Building Society is informing customers about the planned maintenance ahead of the weekend


Nationwide has issued an alert to customers via the online banking app, in the hopes of alerting those who may be banking on the go at this time.

Internet Bank users should still be able to make payments, but the building society does say: “If you think you might need to move money during this time, please try to do this before our work starts.”

Customers will still be able to log into the Internet Bank and Banking app.

They will also still be able to receive incoming payments, move money between their Nationwide accounts, use their cards online and in shops, and withdraw money at cash machines.

Nationwide announced plans to update all of its 605 building society branches earlier this month.

It came as the building society announced a rebrand, and alongside the new look for branches, all payment cards and customer communications will be updated with the new brand.

Debbie Crosbie, Chief Executive of Nationwide Building Society, said: “Nationwide offers a large-scale alternative to the shareholder-owned banks.

"As a major challenger, we are committed to offering a good way to bank for our customers through better service, value and fairness.

Nationwide Building Society logo on branch ATM

Nationwide has issued an alert to customers via the online banking app


"Our rebrand is the most significant in 36 years and ensures we continue to be relevant for the needs of customers today and tomorrow.”

Nationwide extended its Branch Promise in June this year.

Via this promise, the building society has committed to not leaving any town or city in which its based until at least 2026.

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