Metro Bank customers have been left unable to access their money today after a technical glitch caused widespread disruption to payments.
Furious users took to social media to complain about transactions being duplicated, leaving some accounts pushed into the red.
One customer on X wrote: “@Metro_Bank what is going on? All my transactions duplicated and is leaving me in minus/ no access to funds.” Another added: “I saw on TikTok someone say there is an IT issue .”
The bank confirmed it is experiencing problems with its payment systems.
In a statement on X, Metro Bank said: “We’re aware of this issue and our team is working to get this fixed as soon as possible. We apologise for any inconvenience caused. Please visit our status page for info on when this is fixed.”
On its website, Metro Bank explained: “We’re currently having issues with our payment services, so it may take longer to receive money into your account. We’re working to fix this as quickly as possible and apologise for any inconvenience this may cause you.”
The disruption is affecting both incoming and outgoing payments. The bank warned that “it may take longer to send money to other accounts” while the issue is ongoing.
Personal customers have been urged to call 0345 0808 500 for support, while business account holders should contact 0345 0808 508. Metro Bank stressed that it will not charge for these calls, though mobile and landline providers may do so.
Metro Bank outage leaves customers with MISSING money
| Metro Bank ‘begins £3billion mortgage book sale’ as borrowers hit by ‘fast’ hikesThe bank added that customers can also visit branches for assistance and check store opening hours online.
The IT outage has sparked anger among account holders, many of whom rely on Metro Bank for day-to-day transactions. Some complained of being unable to pay bills or access wages, with duplicated payments leaving accounts overdrawn.
Metro Bank has not confirmed when the issue will be fully resolved, but said teams are “working as quickly as possible” to restore normal service.
"Another person said on X.com: "What on earth is going on with the app this morning and why is my balance showing -£99
| PAOne customer said on Facebook: "Anyone having issues with Metro Bank this morning? I've had all my money taken and same with some friends and family."
"Another person said on X.com: "What on earth is going on with the app this morning and why is my balance showing -£99?"
A third added: "My partners got the same issue and he's out working 14 hours without any food & can't buy any."
The Bank has confirmed that it may take longer to send money to other accounts
| GETTYA Metro Bank spokesperson said: "We experienced a short delay affecting inbound and outbound payments earlier this morning.
"This was resolved and customers can currently make payments as usual.
"Some customers may see delays while we process these earlier payments, we are prioritising this and working hard to minimise impact. We apologise for any inconvenience."