The DVSA has unveiled huge changes to its driving theory test system in a bid to become more inclusive for all drivers, with the move aiming to ensure more motorists can access support.
The agency has become the first Government service to integrate British Sign Language translation directly into its website, launching the feature for theory test bookings to support an estimated 151,000 BSL users across the UK.
Accessibility tools convert written text into sign language to help deaf and hearing-impaired learners book their theory tests independently.
This change marks a significant milestone in Government digital services, with the DVSA leading the way in making essential services more accessible to the deaf community.
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Between April 2024 and March 2025, over 1.1 million theory tests were taken
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It represents the latest in a series of improvements aimed at ensuring theory test bookings are accessible to all learners, regardless of their hearing abilities.
The new tool automatically translates written content on the theory test booking pages into sign language, appearing alongside the standard text.
It was developed through close collaboration between DVSA, Government Digital Services, Kainos and technology provider Signly.
Robert Davies, DVSA Theory Test Digital Service Owner, noted: "DVSA's priority is to ensure the theory test is accessible to everyone. We want learners to have the confidence and support they need to succeed.
The changes hope to allow thousands more drivers better access to theory tests
PA"This work is a great example of collaboration and wouldn't have been possible without the expertise of the deaf community, Government Digital Service, Kainos and Signly."
The service will be continuously monitored and improved based on user feedback, with DVSA hoping the innovation will inspire other public services to enhance their accessibility features.
According to the Royal National Institute for Deaf People, approximately 18 million adults in the UK are deaf, and have hearing loss or tinnitus, affecting people across all age groups.
The theory test represents a crucial milestone for around 2.5 million learners annually, who will now be able to benefit from the DVSA changes.
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John Rogers, founder and CEO of Disability Driving Instructors, said: "This is a really positive response from DVSA, which will help improve communication with deaf applicants for theory tests.
"The addition of a Signly BSL interpreter onto the online booking page helps explain what support is available and helps with the application process. We hope they keep the improvements coming and continue the good work that these organisations have started."
Meanwhile, Matt Kirby, Signly CEO, shared that the partnership ensures that deaf individuals get the same level of support as hearing people during the test. “It is a significant step towards full access and equality for everyone,” he stated.
Since introducing the new theory test service in September 2021, the DVSA has implemented several accessibility enhancements.
The DVSA has become the first Government agency to include the changes in its service
PAThese improvements include providing additional time for candidates requiring extra support and enabling online scanning of identification documents rather than manual input.
The agency has also introduced features allowing users to upload and save medical evidence during bookings and implemented upload reminders to ensure candidates provide necessary supporting documentation.
Between April 2024 and March 2025, over 1.1 million theory tests were taken with additional support provisions. Of these, 1,832 candidates used BSL on-screen features while 363 opted for BSL interpreter assistance.
Andy Kemp, Public Sector Director at Kainos, shared: "We're proud to support DVSA in delivering a Government first. Through inclusive research and user-led design, we've helped make the theory test accessible with BSL proving that true innovation starts with inclusion."
Candidates with reading difficulties can request audio versions of the test through headphones in English or Welsh, listening to questions and answers as many times as needed.
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