Bev Turner rages it 'makes my blood boil' after Ryanair charges pensioners £110 to print passes
Bev Turner has blasted Ryanair
GB NEWS
Ryanair has come under fire from furious holidaymakers after a disgruntled daughter took to Twitter in anger.
The daughter of Mr and Mrs Jaffe raged at the airline for charging her elderly parents £110 to print their boarding passes at the check-in desk.
The Jaffes' daughter penned: "Hey @Ryanair, my parents who are in their 70s and 80s, had accidentally downloaded the return flight boarding card instead of the outgoing ones and you charged them £110 to print them at the airport.
"£110 for two pieces of paper which took one minute. Shame on you," she fumed in a tweet which has now been viewed over 13 million times and garnered more than 150,000 likes.
Ryanair has since addressed the matter publicly in which it defended the decision as a "correct" one and "regrets" that the passengers "ignored their email reminder".
Bringing up the subject on Tuesday's Britain's Newsroom on GB News, Bev Turner and Martin Daubney spoke with Emma Woolf and Nigel Nelson.
Turner branded it 'disgusting' for Ryanair to charge the couple
GB NEWS
Turner kicked off the debate: "Ryanair. This is the kind of story that makes my blood boil, Emma.
"So this is a couple who went to the airport, an elderly couple (and) he's actually partly disabled I believe.
"They'd printed off the wrong boarding pass so what did Ryanair do?"
Woolf continued: "So this is a story which has gone viral because people are really angry about it.
"They printed off their return boarding cards, so they did try..." she pointed out.
Woolf added: "People are saying, 'Shame on you, Ryanair!' I know a woman, a mum, whose toddler's (pass) she had to print out at the airport, £55 for a toddler's boarding card."
"Disgusting," Turner replied. "There's nothing more stressful than getting on an airplane, you don't want to have to be fighting with your printer at the same time, which in of itself is one of the most stressful things."
Nelson weighed in to point out that Ryanair does state passengers are reminded to check in online before departing.
However, he slammed the £55 penalty per person as "ridiculous", claiming a £10 penalty could be more "understandable".
Turner interrupted him, however, as she passionately argued: "There should always be a choice!
"Fine, move with technology if it helps make these airlines more profitable (but give a choice)."
Daubney argued that if Ryanair were to refund the Jaffes, it would have to overhaul its entire policy, to which Turner interjected: "Good!"
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Ryanair released the following statement regarding the incident
RYANAIR/TWITTER
Woolf ended her part in the debate by hitting out at the "marginalisation" of certain groups such as "poorer people" and the "elderly" who may not have access or expertise when it comes to technology.
Turner concluded the segment by reiterating it made her "blood boil" that Ryanair could implement such a penalty.
The Jaffes have spoken out about the ordeal, with Mr Jaffe telling BBC Radio 4: "We didn't have much choice.
"There we were with our bags and people expecting us at the other end, so we had to pay. It wasn't the girl on the desk's fault that she was charging us. This, she said, was policy."
Mrs Jaffe also commented: "She said, well, try complaining to Ryanair. I think she felt I genuinely thought that I'd booked in for the outward flight.
"I was also rather upset having to walk from one bit of the airport to another.
"It isn't easy for him, he can't stand around. So I was quite flustered and upset when I got to her, and I think she felt sorry for me."
Ryanair released its statement on the matter on Twitter as it replied to an article about the Jaffes' incident.