Pub owner lashes out at customer who branded him 'angry little man' in fiery TripAdvisor review
Pub owner lashes out at customer who branded him 'angry little man' in fiery TripAdvisor review
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A pub owner has lashed out at a customer who branded him an “angry little man” in a fiery review on TripAdvisor.
Heath Ball, owner of the Red Lion & Sun pub located in Highgate, was reportedly “baffled” after a customer helped themselves to the venue's frozen cocktail machine.
The punter, who assumed the machine was free, took to TripAdvisor to share a three-star review.
Ball has since been forced to add a sign to prevent any other customers from serving themselves free cocktails.
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“She was drinking all day and it's quite clearly advertised with signs the prices of these drinks,” Heath said.
“If it was free, then we'd have a queue around the block, it's just a stupid excuse.
“It's the first time it's happened, as no one has ever done this, as they know they're not free.
“Why would I have a free margarita stand sitting here?
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An image of the TripAdvisor review
TRIPADVISOR
“It's tough making enough money right now, let alone giving alcohol away for free.
“She got upset when I showed her the sign [and then she] took a photo and put it on her TripAdvisor.
“I was angry, but I couldn't believe it.”
The review read: “We then went to sit outside and there was a frozen margarita stand with pouring machine with no one there to pour and no signs explaining this was not a complimentary drink or where to pay so I assumed as there were clean glasses on the stand they were free.
“I was then greeted by a rude man who demanded I pay for the drink when I explained I thought it was complimentary due to lack of signs and said I wasn't prepared to pay £12 for a drink I thought was free he then took the drink away and poured it away and came back with a rather aggressive sign that was not really required.
An image of a margarita
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“It's a pub it's meant to be fun environment and in this instance the customer was not right!!!
“Lol it's a shame about the very angry little man who happened to be the manager who then continued to storm around past me.”
Despite the scathing review, Ball stressed it is not “rocket science” to know that you have to pay for your drinks.
He added: “In all the years I've had the machine, no one has ever done that, it's left me baffled.
“We're so busy, so thinking the drinks are there to take for free is absolute madness.”