NatWest banking app DOWN leaving thousands of customers unable to access money

It comes on Friday, with many customers planning to head out to shops over the weekend.

The bank acknowledged the issue and stated that they were working to resolve it, advising customers to use Online Banking as an alternative in the meantime.

Those who log on to the app are met with a message which states an "error has occurred".

It reads: "Our mobile app is currently unavailable.

"We're sorry for any issues caused and we're working hard getting everything back up and running for you. In the meantime, please use Online Banking."

Angry customers have taken to X, to complain about the issue with many saying the app is "not working".

One user said: "I'm currently unable to log into my app.

"I was also unable to tap into the station using my phone as payment. Are these two issues related, please? Thank you."

Another said: "This is ridiculous. I have just been to pay and I can’t even pay for my shopping due to the NatWest app being down. I will be writing a full-on complaint, this is awful.’

Another added: "Need to travel to urgent medical appointment but can’t get there if my account isn’t working and the poxy app is down."

As of 10.51am, 1,475 NatWest customers say they cannot access their accounts via the app.

NatWest’s service staus webpage says: "Some of our customers are experiencing issues when trying to log in to our mobile app.

"We’re sorry for any inconvenience caused and we’re working hard getting everything back up and running for you. We will share an update when we have more information.

"In the meantime, please use Online Banking."

The incident underscores the growing reliance on digital banking services, especially as the number of physical bank branches continues to decline.

While banks are not obligated to offer compensation for service interruptions, customers who incur direct financial losses, such as late payment fees, due to such outages may be eligible for reimbursement.