Lloyds Bank reveals 80,500 MORE customers' transactions may have been exposed in IT glitch

Patrick O'Donnell
Tue, 28 Apr 2026 08:51:04 +0000

Lloyds Banking Group has confirmed 80,500 more people could have been impacted by the financial institution's IT glitch, which resulted in customers having their financial information exposed.

The group, which is composed of Lloyds Bank, Halifax, and Bank of Scotland, has been forced to pay out £250,000 after nearly half a million customers were hit by the error.

On March 12, 446,915 customers of the Big Four Bank either saw other people’s transactions or had their data shared thanks to IT issues.

In a follow-up letter to the Treasury Committee regarding the glitch, Lloyds has revealed joint account holders are among the 80,500 individuals believed to have been impacted.

In a statement, the bank said: "We also issued an alert on the app home screen to these 80,508 joint account holders, with a small number of exceptions based on particular customer circumstances.

"In notifying these customers, our focus has been on providing reassurance and support."

Following the incident, Lloyds has paid out £201,000 to more than 5,200 customers, as well as an extra £62,000 "goodwill" compensation to 1,625 more people since March 24.

However, the lender claimed it has since revised down the number of individuals who are believed to have been exposed by the error.

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Furthermore, the banking group asserted that 107,937 people clicked on other people’s transactions when they became visible, lower than the first estimate of 114,182.

In its letter to the Treasury, the banking group shared the glitch may have revealed more detailed information such as account details, national insurance numbers and payment references.

Despite this, Lloyds emphasised it has not seen a jump in daily fraud levels directed towards people who saw their financial records exposed.

The group said it had not yet found any customers who have suffered financial loss as a result of the incident.

Lloyds Banking Group added: "Accordingly, we have not made compensation payments on this basis.

"Separately, it is our existing practice that we may make goodwill payments for distress and inconvenience in individual cases, for example where there has been a direct impact on an individual."