Lloyds, Bank of Scotland and Halifax issue £40 payments to over 3,500 app users — are you eligible?

Joe Sledge
Fri, 10 Apr 2026 07:54:41 +0000

Lloyds Banking Group has paid more than £139,000 in goodwill compensation after a technical fault allowed some customers to view other people’s banking transactions.

The group confirmed to the Treasury Committee that around 3,625 customers have received payments, averaging about £40 each.

The issue affected users across Lloyds, Halifax and Bank of Scotland on March 12.

The bank said there is no fixed compensation amount, with each case assessed individually under its policy for distress and inconvenience.

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Lloyds Banking Group said up to 447,936 customers who viewed their transaction history during the incident may have seen another person’s payment details or had their own data displayed to others.

It added that up to 114,182 customers accessed detailed transaction information during the glitch.

Jasjyot Singh, chief executive of consumer relationships at Lloyds Banking Group, said the issue was caused by a software defect introduced during an overnight IT update.

Mr Singh said customers began receiving notifications through their banking apps from March 24 informing them of the potential data exposure.

The bank said it has found no evidence that customers suffered financial losses as a result of the incident.

However, it confirmed that goodwill payments have been issued where customers were directly affected.

Mr Singh said: "We have not identified any financial loss for customers, but we will address any such claims promptly if they arise."

Reports from customers suggest payments have varied, with some receiving £25 and others £40 or £50 depending on individual circumstances.

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Lloyds Banking Group said accepting a goodwill payment would close a complaint case but would not affect customers’ statutory rights.

Customers who believe they were affected have been advised to contact their bank directly and provide details of how the incident impacted them.

If complaints are not resolved, customers can escalate the matter through formal channels on the Lloyds, Halifax or Bank of Scotland websites.

Unresolved cases can be referred to the Financial Ombudsman Service if a response is not received within eight weeks.

The incident has raised concerns about data security and system resilience within major banking institutions.